Terms And Conditions Of Use
Returns Procedure
If you wish to return items, you should email our customer support team at info@foreladiesthatgolf.com requesting a return/exchange form and stating the reason that a return/exchange is required. The form will then be emailed to you. You should then complete the returns form and send the form with the goods to the returns address. If you are returning Substituted Goods or Unwanted Goods, the date on which you submit the returns form to Our Customer Services Team shall be the relevant date for determining whether you are within the 14 day period provided that the returned goods are received
by us no later than 14 days following advice of your intention to return items.
We use all reasonable endeavours to ensure that replacements and refunds are processed and approved or rejected within 14 days of the date on which we receive the returned goods.
We recommend that all goods are returned by Royal Mail recorded delivery and that
you take appropriate insurance against loss or damage of goods in transit
Unwanted Goods
If You are not happy with Your goods for any reason then You are able to return the goods (‘the Unwanted
Goods’) to Us, within period of seven days beginning on the day after the date on which You receive the Unwanted Goods, You are entitled to request either a replacement product, of the same value, or a voucher to the value of the unwanted goods. We will only issue vouchers or replace items that are in perfect and re-saleable condition. We advise you to return all goods in accordance with our returns procedures set out above.
When returning Unwanted Goods it is your responsibility to pay all postage costs for the return of the Unwanted Goods. The Unwanted Goods are at your risk until they are received by us. We recommend you send any Unwanted Goods back to Us by Recorded Delivery and take appropriate insurance against loss or damage in transit, however you may return items to Us in any manner You wish.
Faulty Goods
Under law your statutory rights are as follows:
(i) Goods will correspond with their description;
(ii) Goods will be of satisfactory quality; and
(iii) Goods will be fit for the purpose for which they have been supplied.
If the goods supplied to you do not correspond to Your statutory rights You are advised to cease use ofthe goods and to contact Our Customer Services Team immediately and return the goods in accordance with Our returns procedure set out at section 18 below.
On receipt of your goods they will be examined by a member of Our Customer Services Team who will determine whether the goods were faulty when supplied or whether they have been damaged through misuse.
If the damage to your goods occurred by reason of your misuse, We will inform you of this and We will at your option either return the goods to you or dispose of the goods. If we return the goods to you, You will be responsible for any additional delivery fees which We incur. If you do not elect within 28 days either to have the goods returned to you or disposed of, We will dispose of the goods.
If the goods were faulty when supplied We shall give You a full refund of the price of the item and the costs of delivery and Your reasonable postage costs of returning the item to Us, We recommend that items are returned by recorded delivery.
If the wrong item has been sent to you, and it is not a substituted item, please inform Us and return the item by using the Returns procedure. We shall immediately despatch the correct item and refund any postage costs incurred by you.
Wrong Items Sent
If the wrong item has been sent to you, and it is not a substituted item, please inform Us and return the item by using the Returns procedure. We shall immediately despatch the correct item and refund any postage costs incurred by you.
Goods not arrived
If you do not receive your items within 14 days then, as no set delivery date is assigned to orders from foreladiesthatgolf.com , we would ask you to complete a ‘missing in post form’ and will offer a replacement item to be sent or a refund to be issued. Foreladiesthatgolf.com reserve the right that, if claiming for goods not arriving before the 14 days have elapsed to request the customer allows the remaining time span up to 14 days before dispatching a replacement or issuing a refund.We reserve the right to charge a re-delivery fee for items that were not collected or if a re-delivery is not arrange by you on receipt of a card from the Courier or Royal Mail.
Foreladiesthatgolf website terms and conditions
Welcome to www.foreldaiesthatgolf.com . If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Foreladiesthatgolf’s relationship with you in relation to this website.- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- >From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Foreladiesthatgolf’s prior written consent.
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
Privacy policy
This privacy policy sets out how Foreladiesthatgolf uses and protects any information that you give Foreladiesthatgolf when you use this website.
Foreladiesthatgolf is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.Foreladiesthatgolf may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/03/2010.
What we collect
We may collect the following information:
· Name and job title
· contact information including email address
· Demographic information such as postcode, preferences and interests
· Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Foreladiesthatgolf, Unit 14, Apple Pie Farm, Cranbrook Road, Benenden, Kent TN17 4EU If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
